• Service Advisor


    - Greet customers and listen to their needs, determine service or diagnosis that is required

    - Prepare repair order and communicate service needs to technicians

    - Advise customers about recommended routine maintenance

    - Check vehicle maintenance records and history

    - Verify warranty and service contract coverage, explain provisions and exclusions

    - Complete estimates and obtain customer approval

    - Explain work performed and repair order charges

    - Schedule service appointments, communicate promised times for return of vehicle

    - Check on progress of repair throughout the day and communicate with customers

    - Arrange towing and temporary transportation

    - Participate in educational opportunities and maintain Ford certifications

    - Handle customer service needs

    - Maintain professional appearance and clean environment

    - Ensures customer satisfaction by ensuring work flows smoothly and continuously

    - Other duties as assigned.

    Skills and Experience

    - High school diploma or equivalent, some college preferred

    - Six months of automotive service experience or equivalent required, 2+ preferred

    - Detail oriented skills with strong organizational and multitasking skills

    - Basic computer skills

    - Professional appearance

    - Valid driver’s license


    - $45-57k anticipated compensation

    - Family friendly retail work hours

    - Company sponsored medical, vision, dental, life, 401k, and more

    - Paid vacation after one year

    - Family owned and operated business since 1936

    - All department managers have been with Bird Kultgen for over 15 years

    - Fun and exciting workplace where our team members are part of our family

    Tom Lalley